A breakdown of booking rules before we get to questions of the frequently-asked variety:
Participation is by advance reservation only. Walk-ins will be turned away with powerful water jets.
Tickets are $28 per person (plus a small online fee). There are no refunds or date exchanges once tickets have been purchased.
If you wish to have a room for your group only, you must purchase all 10 tickets (you don't need to have 10 participants). Otherwise it is likely that other people will purchase tickets and be playing the game with your group (which can add to the fun!).
Allow an hour and a half for the entire session. That's 15 minutes prior to the scheduled time to mentally prepare, the hour-long game, and then another 15 minutes to hang out and talk about stuff (we're lonely).
Players must be at least 12 years old to participate. Players under 16 must be accompanied by an adult.
Each session begins promptly at the top of the scheduled hour.
What is an escape room?
An escape room is a hands on, interactive game in which players are locked in a room for 60 minutes and have to rely on each other to solve a series of puzzles within the room. Players must use their wit, problem solving skills, and clues in the environment to navigate the room within the hour time limit!
Are we seriously locked in a room?
That is essentially what you are signing up for! To complete the experience, you will need to successfully make your way through each puzzle. If at any point you feel like opting out of the game, you may exit from the starting door (but where is the fun in that?).
Do I need to make a reservation?
A reservation at least 4 hours in advance is necessary to attend our experience. We have a quick and easy online booking system, located under our "Book Now!" tab.
Where the hell is this place?
We're located on Port Jefferson Main Street directly across from Tara's and on the second floor. Ring the doorbell and we'll fire up the inter-dimensional portal for you.
What if I want to book a time slot that isn't listed?
You may email us at KnowEscapePortJeff@gmail.com, or send us a private message through our Facebook page. One of our Game Masters will determine if we have staff available for the requested time and reply in a timely manner.
Will other people be in the room with us? Can I have the room just for my group?
A total of up to 8 people will be admitted to the room at one time. If you purchase fewer than the maximum number of tickets, most likely other people will also be in the room with you.
If you wish to have a room for your group only, you must purchase all 8 tickets. You do not need to have the maximum number of participants, but you do need to pay for the full room.
What if I need to change my reservation? What is your cancellation policy?
All sales are final. There are no refunds, exchanges or rescheduling permitted
How long will we have?
You will have 1 hour to be the hero that Sunderland Hollow needs.
Are cell phones permitted?
You may have your cell phone on you, but please refrain from taking and uploading pictures of the rooms to social media pages.
Are gift cards available?
What is parking like for Know Escape?
As we are located on Port Jefferson Main St., there is plenty of street parking is available. We also are in walking distance from the LIRR!
Are you handicapped accessible?
Unfortunately, we are located on the second story and our building does not have an elevator.
What if I arrive late?
We ask that you arrive 15 minutes before your reservation. There is a grace period given between each group to allow for those people who are perpetually late. For the "I'm on my way!" people who are actually still at home because they couldn't part with Netlix and aren't actually on their way, you will be thrown in with your group who has already started. Have fun dealing with the building tension as the timer counts down.
Is there an age minimum?
Due to the nature of the room, we ask that participants are at least 12 years of age. Players under 16 must be accompanied by an adult.
I've got 15 promo codes but it's only letting me type in one! What do I do?
Unfortunately, only one promo can be input per reservation. Make sure to use the code that gives the biggest discount!
I still have questions. What should I do?